When items are returned, the points you earned from that purchase will be deducted from your point balance. If you used a Rewards discount code on your order and return your entire order, the points you used for your discount will be added back to your account. If you used a Rewards discount code on your order and return only part of the order, the points you used for your discount will NOT be added back to your account. In this case, you can reach out to customer service at customerservice@striderite.com, or call 1-800-299-6575 Mon-Fri, 8am-8pm EST, or chat on site Mon-Fri, 9am-9pm EST.
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